A Re-Engineering Methodology for Cooperative Management of Enterprise Networks [Vol. 7, No. 1, 1999]

A Re-Engineering Methodology for Cooperative Management of Enterprise Networks

Pradeep Ray
School of Computing and Information Technology,
University of Western Sydney,
Nepean, Kingswood, NSW 2747,
Australia
Email: p.ray_AT_uws.edu.au

Michael Fry
School of Computing Sciences,
University of Technology,
Sydney, Broadway, NSW 2007,
Australia
Email: mike_AT_socs.uts.edu.au

Bhumip Khasnabish
GTE Labs. Inc.,
MS-48, Rm.4-292,
40 Sylvan Road,
Waltham, MA 02254, U.S.A
Email: bhumip_AT_gte.com

Abstract
With the increasing implementation of networked mission-critical applications, an enterprise network is becoming the lifeline of an organization. Massive investments are being made in the modernization of enterprise networks of diverse service organizations, such as telecommunications and health-care providers. Organizations need to adapt to changing business environment, such as the deregulation of telecommunication services. This necessitates a seamless integration of business management processes with enterprise network management processes. Hence there is a need for the formulation of new methodologies for the re-engineering of management solutions (with focus on integrated business processes), though most present day solutions concentrate on the management of network equipment only. This paper presents a new methodology for the re-engineering of the management processes for enterprise networks, based on Computer Supported Cooperative Work (CSCW) techniques.

Keywords: Enterprise Networks, CSCW, Network and Systems Management, Re-engineering, Management processes

JNSM: Vol. 7, No. 1, 1999 A Re-Engineering Methodology for Cooperative Management of Enterprise Networks [Vol. 7, No. 1, 1999]

NOTE: only abstract of paper available on-line

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