CALL FOR PAPERS

JOURNAL OF NETWORK AND SYSTEMS MANAGEMENT

Special Issue on
Service Management

There is an emerging trend which is shifting the emphasis
from managing the technologies and resources to managing
the services built on top of these resources. Opening of national
and global telecommunications markets to competing value-added
service providers, as well as the flexible and configurable networking
technologies supporting a variety of quality-of-service requirements,
are some of the main drivers of this ever-increasing need for
service management. Users are currently more interested in the services 
provided to them than the underlying technologies offered by
network providers. Down-sizing, outsourcing, one-stop-service-shopping,
interdomain management, and virtual private networking are all concepts 
related to this interest in service management. The application of 
management standards to this problem space is currently the focus 
of international research activities. Furthermore, the increasing 
complexity of emerging broadband, multimedia and personal 
communications services, as well as the increasing customer demand 
for customer control and service personalization,
require adequate customer service management capabilities.

High-quality contributions are solicited for this special 
issue which intends to bring together the important topics
and management perspectives by examining the current state-of-the-art
in service management.

The scope will include, but is not limited to, the following topics:

* New service management architectures and their relation to management
standards
* Customer, service provider and network provider management systems'
interactions
* Integration of service management and network management systems
* Service management aspects of Advanced Communication Services 
customers, i.e., customer profile management
* Applications' quality-of-services management requirements
* Management of Virtual Private Networks and their services
* Management of multimedia services
* Management of Personal Communication Services
* Management of global services

Instructions to Authors:

Authors are requested to send four copies of their manuscripts
not exceeding 20 double-spaced type-written pages
to one of the Guest Editors:

Dr. Tuncay Saydam			Dr. Thomas Magedanz
Dept. of Computer and Info. Sciences	Technical University of 
					Berlin / FOKUS
The University of Delaware		Hardenbergplatz 2
Newark, DE 19716			D-10623 Berlin
USA					Germany

Please prepare manuscripts according to the Instructions to
Contributors, which can be found in any copy of the Journal.
An electronic copy of this can be obtained by sending a
request email to mm@probe.att.com.

Schedule:

Manuscript Due: February 1, 1996
Notification of Acceptance: May 30, 1996
Publication Date: 4th Quarter 1996