Operations Process Planning: A System Approach [Vol. 1, No. 2, 1993]

Operations Process Planning: A System Approach

Kelly Blasko
BNR, Inc.
35 Davis Drive
Research Triangle Park, North Carolina 27709

Abstract
The public telephone network is evolving rapidly from an embedded analog network to a digital network with a diverse capability for new service in a multi-media environment. Planning operations processes to effectively provision and maintain this ever-changing network is a challenge. This paper presents a system approach for operations process planning that is a cost-effective alternative to a 'trial-and-error' method for instituting change. This methodology enables a planner to gather a full understanding of existing processes and to test out the system effects of changes to the process. An Integrated Service Digital Network (ISDN) maintenance provisioning process is used to illustrate the methodology and how it would be useful to operations planners. Extensions of the use of this methodology to architect new processes for other new services and technologies will be discussed briefly.

Keywords: Operations; operation processes; process modeling; ISDN.

JNSM: Vol. 1, No. 2, 1993 Operations Process Planning: A System Approach [Vol. 1, No. 2, 1993]

NOTE: only abstract of paper available on-line

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