A Customer-to-Carrier Interface for Trouble Administration
Elizabeth D. Zeisler
The MITRE Corporation
1820 Dolley Madison Blvd
MS W64/58, McLean, Virginia 22102-3481
Email: ezeisler_AT_mitre.org
Dan Bolton
The MITRE Corporation
1820 Dolley Madison Blvd
MS W64/58, McLean, Virginia 22102-3481
Email: dbolton_AT_mitre.org
Adrian Tang
University of Missouri-Kansas City
4747 Troost Bldg, Room 207H
5100 Rockhill Rd, Kansas City, Missouri 64110-2499
Email: tang_AT_cstp.umkc.edu
Deokjai Choi
University of Missouri-Kansas City
4747 Troost Bldg, Room 207H
5100 Rockhill Rd, Kansas City, Missouri 64110-2499
Taesang Choi
University of Missouri-Kansas City
4747 Troost Bldg, Room 207H
5100 Rockhill Rd, Kansas City, Missouri 64110-2499
Hai Feng Weng
University of Missouri-Kansas City
4747 Troost Bldg, Room 207H
5100 Rockhill Rd, Kansas City, Missouri 64110-2499
Abstract
This paper describes a customer-to-carried trouble administration
service based on the Network Management Forum (NMF) service management concept.
Implementing a trouble administration gateway for direct on-line submission and
interaction of trouble tickets is being realized through a standard interface known
in industry as 'Electronic Bonding.' This interface supports connectivity
between an ISO/ITU-T Common Management Information Systems Agency (DISA) project,
described herein, enables a customer, acting in a manager role, to track trouble
reports across public carrier networks.
Keywords: CMIP; service management; manager gateway; customer; service provider.
JNSM: Vol. 4, No. 4, 1996
A Customer-to-Carrier Interface for Trouble Administration [Vol. 4, No. 4, 1996]
NOTE: only abstract of paper available on-line
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